FREQUENTLY ASKED QUESTIONS

Most cases, YES! If you are having an issue — and are able to connect to the internet — we will be able to help troubleshoot your issue remotely. Otherwise, we may need to schedule a home visit. 

Absolutely! We use one of the industries most secure tools for secure remote PC connections.

ConnectWise Control protects any and all information passing between host and guest systems while in session. 

This includes data, file transfers, keystrokes, and chats— using encryption similar to that used by many banking and government institutions. 

If at any point your computer or external device is not doing something you know it should — or if you would like to purchase a new piece of hardware and are not sure which direction to go — we are happy to answer absolutely any questions you may have. 

If I do not have the answer, I will either find that answer— or we will point you in the direction of where that answer should be found.